Scope
This policy applies to Connectiqsys technical analysis training: the Moving Average Framework Intensive, one-to-one chart clinics, foundations cohorts, and open-bell study circle seats. It does not cover products we do not sell (software licences, brokerage, or physical merchandise beyond included workbooks).
Cooling-off and eligibility
Where Australian Consumer Law guarantees apply, they are not excluded. Separately, our programme rules are:
Moving Average Framework Intensive & foundations cohort
- Full refund of fees paid if you cancel in writing at least fourteen days before the first session.
- 50% refund if you cancel between thirteen and seven days before the first session.
- No refund within six days of the first session, except as required by law or if we cancel the cohort.
- Deposits are treated as part of fees paid for the calculations above.
One-to-one chart clinics
- Reschedule once at no charge with at least forty-eight hours’ notice.
- Cancellations inside forty-eight hours, or no-shows, forfeit the clinic fee.
- If we cancel, you may reschedule or receive a full refund.
Open-bell study circle
- Single-session fees are refundable if cancelled at least twenty-four hours ahead.
- Six-session packs are refundable for unused sessions with seven days’ notice, minus any sessions already attended (pro-rata).
- Missed sessions without notice are not refunded and are not automatically credited.
Work already started
Once a workshop or cohort session has been delivered to you, that portion of the fee is non-refundable. Workbooks already supplied remain yours; their cost is not itemised for partial return.
Purchased materials
Printed workbooks included in programme fees are not sold separately and are non-returnable once shipped or handed over.
How to request a refund
Email info@connectiqsys.digital with your name, programme, booking date, and reason. Phone requests to (08) 9003 6655 must be confirmed by email. We respond within five business days.
Processing time and method
Approved refunds are processed within ten business days to the original payment method where possible. Bank processing times may add several days.
Rescheduling workshops
If we postpone a cohort, you may transfer to the new dates or request a full refund of fees paid. If fewer than four participants remain after withdrawals, we may cancel and refund in full.
Exceptions
Serious illness or bereavement documented in writing may allow a goodwill credit toward a later cohort at our discretion. Credits are typically valid for twelve months and are not redeemable for cash beyond consumer-law requirements.